Cash Converters South Africa Privacy Policy

Cash Converters Southern Africa (Pty) Ltd

Website terms of use.

1. Introduction 

5.1 If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law):
5.1.1 Refuse the return, or
5.1.2 Only to replace the item that you did return;
5.1.3 Or to estimate the value of the missing accessories and parts and to credit or refund you in respect of the returned item only.
5.2 If you return a product (excluding eBooks) that does not comply with this Policy, you may be liable to reimburse Cash Converters for the cost of collecting the product from you and the cost of having the product returned to you.
5.3 Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, payment by Instant EFT or COD (cash on delivery) will be refunded to your nominated bank account.

Wherever you have used a Gift Voucher to purchase a product that you later return for a refund in accordance with the Policy, we cannot refund you in cash for that portion of the purchase price which you paid using the Gift Voucher, but we will issue you with a Replacement Gift Voucher of the same amount.