Getting Started
When you are ready to place an order click on the top right “login” button. Enter your name and email address.
Simply log onto our Webshop and browse.
Payment Methods
You can make payment through instant EFT.
No unfortunately not, your safety and the safety of our staff and courier partners is very important to us.
Exchanges and Returns
Cash Converters offers a 3-months express guarantee on products unless stipulated differently. You will find the guarantee policy under the warranty tab when browsing products. Please also refer to our Webshop Terms and Conditions. If you are not completely satisfied, you can return the product to us and we will either repair, replace or refund it, subject to the Webshop Terms and Conditions.
Complete the return form that you will receive in the box with your purchase. Simply log onto the website and click on the returns button. You will have the option to either physically return the item or courier the item. You can also contact the store directly via e-mail or phone.
From date of receipt – 7 days.
The courier process includes sending you a tracking number.
Delivery addresses cannot be changed once an order has been placed.
Cancellations
You cannot cancel an order once it has been placed. You can, however, request a return once your items have been delivered.
Shipping and Delivery
You can choose to use the courier company or collect the item from store once payment has been made.
This depends on which courier option you chose at checkout. Don’t forget that you can also choose to collect the item from the store.
Yes, the courier company will send you a tracking number which you can use to track the item.